The latest Quality of Service (QoS) test undertaken by the National Communications Authority (NCA) has placed Vodafone Ghana at the top of the pile in terms of voice quality.
The NCA’s periodic QoS test takes into account the technological efficiencies of all the telecom operators in the country as measured by a number of parameters.
The latest survey focused on the Central Region for the months of May and June and parameters measured included call set-up time, congestion rate, drop rate, call audio quality and coverage signal strength.
The company was ranked the highest amongst all the six mobile voice telecom operators in the Country in the Mean Opinion Score for speech quality; chalking a figure of 3.8 on a scale of 1 – 5 where 1 equates to “very bad” and 5 corresponds to “excellent”.
The findings are also consistent with an earlier report by independent consulting firm P3 which ranked Vodafone as the best in voice clarity and 3G+ internet speed. That P3 research measured parameters including call set-up, speech quality as well as downloads and uploads speed.
Commenting on the NCA findings, Gayheart Mensah, Director of External Affairs at Vodafone Ghana said:
“We welcome the findings from the NCA which has shown a consistency with the recent independent endorsement by P3 which ranked Vodafone best in voice clarity and internet speed. The bedrock of any telecommunication company is the quality of its network. As the terrain continues to be competitive, we need to take our customer commitment to the next level and we will never renege on this”.
The NCA’s QoS test are carried out in various localities and the results are often based on a lot of factors including the perspective of users in that particular region.
Vodafone launched a network campaign a couple of months ago, claiming the best in voice quality and 3G Internet speed. The television and radio commercials and indeed the entire campaign have received rave reviews from different segments of society.